Step 1: Seamless Integration
We plug into your existing systems without missing a beat.
- Connect with your practice management software
- Set up call forwarding from your main number
- Configure appointment booking protocols
- Train our team on your specific services and pricing
Step 2: Professional Call Handling
Every enquiry gets immediate, expert attention.
How we connect with potential patients:
- Calls made by a trained dental specialist
- Warm, professional greeting using your practice name
- Comprehensive consultation to understand their needs
- Insurance verification and treatment cost discussion
- First consultation scheduled when possible
What makes our approach different:
✓ Dental-specific training - Our team understands procedures, insurance, and patient concerns
✓ Objection handling - We address cost, timing, and anxiety concerns professionally
✓ Urgency creation - We help patients understand the importance of timely treatment
✓ Multiple contact attempts - We follow up until we reach the prospect
Step 3: Strategic Follow-Up
We don't stop at the first call.
Our systematic approach:
- Immediate response - Prompt post-enquiry call back
- Follow-up - Check in with patients who need time to decide
- Nurture sequence - Educational content and gentle reminders
- Reactivation - Re-engage prospects who didn't initially book
For existing patients:
- Recall campaigns - Proactive outreach for overdue checkups
- Treatment plan follow-up - Converting incomplete treatment plans
- Referral generation - Systematic requests for patient referrals
Step 4: Transparent Reporting
You'll know exactly how we're performing.
Monthly reports include:
- Call volume and conversion rates by marketing source
- Revenue generated from our converted leads
- Appointment types booked (emergency, routine, cosmetic)
- Patient feedback and satisfaction scores
- ROI analysis comparing marketing spend to bookings
Quarterly strategy sessions:
- Review performance metrics
- Optimise conversion scripts
- Adjust follow-up sequences
- Plan growth initiatives
The Result: Predictable Patient Flow
With our system in place, you can expect:
Week 1-2: Setup and Training
- System integration and team training
- Initial calls handled with basic protocols
Week 3-4: Optimisation
- Fine-tuning scripts based on your patient demographic
- Improvement in conversion rates
Month 2+: Full Performance
- Consistent patient flow and schedule filling
- Measurable ROI from existing marketing
- Ongoing conversion optimisation
What This Means for Your Practice
More than just answered phones - complete patient acquisition optimisation.
- Your reception staff can focus on in-person patient care
- Your marketing finally delivers consistent ROI
- Your schedule fills with qualified, pre-screened patients
- Your revenue increases without additional marketing spend